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Terms and Conditions

Definitions and Interpretation

  • ‘we’, ‘us’ and ‘our’ refers to Hindmarsh Plumbing Services Pty Ltd;
  • ‘you and ‘your’ means the legal entity or entities using this site, whether or not such entity is our customer or not;
  • ‘This site’ means the website at hindmarshplumbing.com.au and any link access to the BPOINT Receivables Solution (BPOINT) online payment system by which you pay our invoices.

 

Background

  1. The following sets out the terms and conditions which govern your use of this site and BPOINT to pay our invoices.
  2. Your use of and/or access to this site constitutes your express agreement to these terms and conditions.
  3. In using this site, you also agree to comply with any related terms and conditions imposed by your bank or financial institution, our bank or financial institution, and/or BPOINT, and to pay any and all associated fees and amounts in relation to the transactions you authorise via this site.

 

Prices and Payments

  1. All prices are in AUD. We accept payment using this BPOINT facility by VISA, Mastercard and American Express Cards only.
  2. The maximum amount payable through this site is $10,000.00

 

Charges

  1. A surcharge of 1.5% shall be applied to all VISA, Mastercard and American Express payments made through this BPOINT facility which are over $5,000.00 only.

 

Representations and Warranties

  1. BPOINT is a third party service sponsored and operated by the Commonwealth Bank of Australia (CBA). While we will endeavour to provide unrestricted access to BPOINT via our site, we cannot guarantee your access will be uninterrupted or error free.
  2. We will not be liable to you or third parties for any interruptions to the service, for any malicious malware/viruses, or any errors made by you including, but not limited to, problems with telecommunication services, internet service providers and/or hardware or software malfunctions.

 

Payment References and Errors

  1. While BPOINT provides a payment reference number acknowledging your payment, your financial institution may still decline the transaction. The provision of a payment reference number does not mean that payment of your liability has been finalised.
  2. If a payment is declined, it is your responsibility to contact your bank or financial institution.
  3. We will not be responsible for any payment declined by your bank or financial institution and reserve all rights with respect to your ongoing liability for monies owed, until such payments have been received and confirmed by us.
  4. Payments made before 5.30pm ACDT will be processed on the same day. Payments made after 5.30pm ACDT will be processed the following day, as per CBA banking practices.
  5. You are responsible for correctly entering all requested payment information when paying your invoice. If the information you provide is incorrect, it may result in your bill remaining unpaid and additional fees and charges to you.
  6. We accept no liability for any fees or charges incurred by you from BPOINT, your financial institution or any third party, in respect of errors made by you in entering your payment information. We reserve the right to pass on to you any fees incurred by us as a result of any error or mistake made by you when facilitating payment of your invoice/s.
  7. Where you believe a payment error has occurred, it is your responsibility to notify us as soon as possible. Please refer to our Refund Policy to resolve this issue.

 

Privacy and Security

  1. Hindmarsh Plumbing is very concerned about your privacy and cyber security.
  2. These terms and conditions are to be read in conjunction with our Privacy Policy and you and we expressly agree to adhere to our Privacy Policy at all times.
  3. Cyber security for your payments is managed by BPOINT, which provides security for you, our customer. Your credit card and transaction details are provided directly to our bank, CBA, and are not independently recorded by us. This minimises disclosure of your information and provides a layer of confidentiality to each transaction.
  4. BPOINT uses industry standard Secure Socket Layer (256-bit) encryption technology to secure communication sessions with customers and merchants. Using firewalls in front of the payment gateway and within the system, it restricts access to information regarding the payment transactions.
  5. BPOINT only allows customers with browsers supporting SSL-128-bit encryption or higher to access the payment facility. This facilitates secure transmission of transaction details. For your own security, it is your responsibility to ensure your browser is upgraded to its latest version. We take no responsibility for the encryption or security of your web browser.
  6. You can verify your session is secure by locating the lock icon in the URL bar within your browser screen.
  7. BPOINT fully complies with Visa’s AIS Programme and MasterCard’s Site Data Protection Programme. BPOINT complies with the following PCI standards:
  • Install and maintain a firewall configuration to protect data;
  • Do not use vendor-supplied defaults for system passwords and other security parameters;
  • Protect stored data;
  • Encrypt transmission of cardholder data and sensitive information across public networks;
  • Use and regularly update anti-virus software;
  • Develop and maintain secure systems and applications;
  • Restrict access to data by business need-to-know;
  • Assign a unique ID to each person with computer access;
  • Restrict physical access to cardholder data;
  • Track and monitor all access to network resources and cardholder data;
  • Regularly test security systems and processes;
  • Maintain a policy that addresses information security.

 

Other

  1. We reserve the right to change or discontinue these terms and conditions or any feature at any time, including content and equipment required for access to the BPOINT system.
  2. This document constitutes the whole agreement between you and us relating to your use of this site and BPOINT, and supersedes all prior representations, agreements, statements and understandings, whether verbal or in writing.

 

Governing Law

  1. These terms and conditions shall be governed by and interpreted according to the laws of the State of South Australia, Australia.

 

Compliments and Complaints

  1. We will endeavour to promptly and satisfactorily deal with any disputes or complaints you may have. Compliments and Complaints may be directed to:

Client Experience Coordinator
Hindmarsh Plumbing Services
27 South Road
Hindmarsh, SA, 5007
Phone: 08 8403 8370
Email: feedback@hindmarshplumbing.com.au

 

Refund Policy

  1. Hindmarsh Plumbing Services will provide a refund to a customer when required by the Australian Consumer Law.
  2. Hindmarsh Plumbing Services will also provide a refund to a customer if there has been a mistake in payment of an invoice (e.g. an invoice is overpaid and you seek to have the balance refunded):
  • if you notice a mistake has been made in the processing of your payment, it is your responsibility to notify us in writing as soon as possible. We will then seek to rectify the issue within 14 days of receipt of such written notice;
  • in the event that your request for a refund is disputed, we shall provide you with written reasons as to why the refund will not be processed, and further provide any steps to be taken to resolve such dispute.
  1. If a refund is required, we will process return funds to you in the same means as the purchase was made (e.g. credit card refund for a credit card purchase).

 

Questions

If you have any questions regarding these terms and conditions, please contact us on 08 8403 8370 or email us at feedback@hindmarshplumbing.com.au.

Privacy Policy

1. Introduction

We value the privacy of our customers and are committed to ensuring their privacy.

In order to achieve this commitment to privacy, we will comply with the Privacy Act 1988 (Act) and the Australian Privacy Principles (APPs) set out in the Act. You can view the APPs online at the Australian Government website for the Office of the Australian Information Centre at https://www.oaic.gov.au/privacy-law/privacy-act/

This policy sets out how we collect, use and hold your personal information and how you can make an inquiry or complaint regarding our compliance with the APPs or any information which we hold.

 

2. Your Acceptance of this Privacy Policy

By viewing our website, completing a credit application, entering into contracts with us, using our BPOINT payment system or otherwise providing us with your personal information, you agree to the terms of this Privacy Policy.

You may at any time withdraw your consent by informing us in writing. If you withdraw consent (as you are entitled to do), it might mean that we are unable to provide you with the goods or services you want.

From time to time, we may update the Privacy Policy. When changes are made, we will revise the date of last update list at the end of this Privacy Policy. We encourage you to check our website regularly for any updates to our Privacy Policy.

 

3. Information we collect and hold

We may collect personal information and sensitive information from you.

Personal information is defined by the Act as “information or an opinion about an identified individual or an individual who is reasonably identifiable:

  • (a) whether the information is true or not; and
  • (b) whether the information or opinion is recorded in a material form or not.”

Personal information that we may collect and hold includes personal information where the information is reasonably necessary for one or more of our functions or activities. Personal information collected may include:

  • your personal details such as your name, gender, date of birth, and, address;
  • your contact details;
  • records of communication between us and you;
  • usage information and other information disclosed by you; and/or
  • credit card information.

 

4. How we collect and hold your personal information

We may collect personal information in a number of ways, including:

  • written forms (including order forms, quote request forms and credit applications);
  • when you send us an email, letter or fax;
  • when you contact us over the phone, via your mobile or other messaging technology;
  • when a purchase or refund is made;
  • when you visit our website or submit an email address to our website mailing list;
  • when you apply for a job or make an employment related query; and
  • in person.

We may hold your information in computer systems, electronic form, digital records, telephone recordings or in paper files.

We will take all reasonable steps to protect your information from misuse, interference, loss and unauthorised access, modification or disclosure.

If your information is no longer required to be kept by us, we will destroy it and/or ensure that the information is de-identified.

 

5. Purposes of collection

We collect personal information to:

  • provide our customers with the goods or services they request;
  • administer our relationships with customers including providing after-sales service; and
  • provide our customers, unless they tell us not to, with marketing information about other products or promotions.

We may also use personal information to:

  • monitor and evaluate goods and services;
  • use for statistical purposes;
  • assist customers with queries;
  • assess your credit application with us;
  • facilitate payment by you for goods and services supplied by us; and
  • assess your application for employment with us (where applicable).

In the event that we are not provided with the information we require, we may not be able to process your request for goods, services, employment or any other request you may make to us.

We also need to give information to other people in order to provide you goods and services.

We may undertake advertising, promotional marketing material or mail out newsletters, price lists or other materials that you would reasonably expect us to do, in order to keep you up to date and maintain our relationship.  You will always be able to let us know that you do not want to receive such information, or you wish to unsubscribe at any time.

If at any time you do not consent to any of the above uses of your information, please let us know.

 

6. Access and correction

You may request access to the information we keep about you by contacting:

Client Experience Co-ordinator at ServiceDivision@hindmarshplumbing.com.au

Alternatively you can send your request by post addressed to:

Client Experience Co-ordinator, Hindmarsh Plumbing Services, PO Box 381 Hindmarsh SA 5007

We will provide such access unless:

  • giving access would be unlawful;
  • denying access is required/authorised by or under an Australian law or a court/tribunal order; or
  • giving access would prejudice any enforcement related activities.

We will respond to your request within 14 days.  In the event that we refuse your request, we will provide you with written notice setting out our reason(s) for refusal.

In the event that we become aware that any information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take such steps as are reasonable to correct the information.

We will provide you with written notice of any such correction as soon as possible.

 

7. Overseas recipients

We do not operate overseas. However if we do disclose personal information to an overseas recipient we will take all reasonable steps to ensure that the overseas recipient does not breach the APPs, unless:

  • the overseas recipient is subject to similar laws to the APPs and the individual has mechanisms to take action against the overseas recipient;
  • we reasonably believe the disclosure is necessary or authorised by Australian law; or
  • the relevant individual provided express consent to the disclosure.

 

8. Website

When an individual visits our website, we may collect information such as browser type, operating system and details of the website visited immediately before coming to our website. This information is used in an aggregated manner to assess how individuals use our website so that we can improve our service.

We use cookies on our website to help us serve individuals better on future visits and to help us evaluate and improve the content and functions of our website. Cookies are very small files that a website uses to identify an individual when he/she comes back to the website and to store details about his/her use of the website. Cookies are not malicious programs that access or damage your computer.  We use cookies to improve the experience of individuals using our website. If you prefer, you can set your browser to refuse cookies from our website.

Our website may contain links to other websites that are not owned or operated by us. Individuals should carefully review the privacy policy of any linked website before providing any personal information to them, as we cannot control and are not responsible for the privacy policies or practices of third party websites that are not owned or operated by us.

 

9. Website Security

Your account information will be protected in our database. No one will be able to access your information without authorisation from us. We are committed to ensuring that your information is secure.

You have the right to know at any time what information that we hold about you, and to request that this information be destroyed or changed. You can amend your information by contact us.

 

10. Complaint process

Should you have any complaints in respect of our handling of your information, we require that you follow the process below:

10.1 Contact our Client Experience Co-ordinator

  • by email addressed to the Client Experience Co-ordinator, at feedback@hindmarshplumbing.com.au; or
  • alternatively you can send your request by post addressed to: Client Experience Co-ordinator, Hindmarsh Plumbing Services, PO Box 381 Hindmarsh SA 5007.

10.2 Ensure your correspondence clearly sets out the nature of your complaint;

10.3 We will, within 14 days of receiving the complaint, provide you with a written response acknowledging the complaint and setting out how we propose to deal with it;

10.4 We will then investigate the complaint; and

10.5 We will then, within 30 days of the date of your complaint or such longer period as agreed by you in writing, provide you with the outcome of our investigation in writing.

 

11. Direct Marketing

We occasionally use your personal information to notify you about other products, services or promotions offered by us or one of our related entities. You can ask not to receive such information by:

  • Informing us that you wish to “opt-out” by telling our staff member at any time you communicate with us via phone, email or fax; or
  • contacting us directly at any time.

 

This Privacy Policy was last updated on 17 July 2018